Security & Privacy
at DiploAI
At DiploAI, security is at the heart of everything we do.
Our commitment to improving our customers’ regulatory compliance starts with ensuring the highest levels of protection for your systems and data.
We believe that maintaining strong security practices is key to helping our customers succeed in an ever-evolving regulatory landscape.
Governance
DiploAI's Security and Privacy teams establish policies and controls, monitor compliance with those controls, and prove our security and compliance to third-party auditors.
Our policies are based on the following foundational principles:
Data protection
Data at rest
All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.
This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.
Data in transit
DiploAI uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit.
Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.
Secret management
Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and DiploAI. The keys stored in HSMs are used for encryption and decryption via Amazon's KMS APIs.
Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.
Product security
Enterprise security
Endpoint protection
All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration, and software updates.
Secure remote access
DiploAI secures remote access to internal resources using Tailscale, a modern VPN platform built on WireGuard. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.
Vendor security
DiploAI uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:
Access to customer and corporate data
Integration with production environments
Potential damage to the DiploAI brand.
Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.